Data Deletion

How to request deletion

Send an email to contact@topzmedia.com with the subject line Data deletion request, from the email address associated with your Top Z Media account, and include:

• The email address of the account to be deleted;
• Whether you want the entire account removed, or only a specific connected advertising account.

We will confirm receipt within 5 business days and complete the deletion within 30 days.

What gets deleted

• Your user account, name, email address and password hash;
• Any stored advertising platform credentials, which are revoked and destroyed;
• Your module permissions and account assignments;
• Upload batches, creative records and other content associated with your account;
• Operational logs tied to your account, subject to the retention note below.

What we may retain

We may retain a limited set of records where we are legally required to, for example billing and tax records. These are kept only for as long as the law requires and are not used for any other purpose. Data already delivered to a connected advertising platform — for example ads you published to Meta — lives in that platform and must be deleted there.

Removing a platform connection yourself

You can disconnect Top Z Media from an advertising platform at any time without deleting your account:

• Inside Top Z Media, remove the connection from your settings; or
• On Facebook, go to Settings & privacy → Settings → Apps and websites, find Top Z Media and remove it. This revokes our access immediately.

Removing the connection stops all further access. To also delete data already stored, make a deletion request as described above.

Questions

Anything unclear can be sent to contact@topzmedia.com. See also our Privacy Policy.